Service and Support
Skills and Experience
Our Xerox & HP wide-format Certified engineers are fully qualified to service and support the Xerox range of Office and Light Production range of machines and all HP wide-format machines. We believe that constant training is paramount to delivering a superior service and our entire workforce regularly attend refresher courses and technical updates.
Guaranteed Response Times
Our engineers are based in Woking which means that all of our response times are going to be good! If downtime is not an option then a guaranteed rapid response contract will keep you in full production.
Next Day Consumable Deliveries
We value a fast – turnaround here in London, and we have a well stocked warehouse to deliver your goods as quickly as possible.
Emergency Printing and Disaster Recovery
If your equipment fails right when you need it the most, we can print your artwork on our machines straight away at your normal contract price, while we send our team to investigate and repair. This way you don’t have to worry about a thing and can go on doing business as usual.
As a specialist supplier to the AEC, creative and media industries Colyer Repropoint understands the importance of accurate colour in a creative environment. We have years of experience in maintaining everything from just good accurate everyday colour through to a calibrated certified Fogra workflow. Colour Management is included in most contracts.
A ColourCare contract will ensure that your printing equipment, whether inkjet or laser, large format or small, prints at the best possible quality and gives the best possible colour match. A benefit of having colour-managed printers is that the colours between different devices will become much more accurate and consistent. We use Fogra as the standard when setting up your workflow. Fogra is an independent and globally recognised organisation for implementing ISO standards in the graphics industry.
Our colour specialists will check and calibrate your machines at regular intervals and make sure that your printer continues to reach the required consistent standard.
Paper for Paper-Inclusive Contracts
An initial batch of paper is supplied with all Xerox machines and then replenished according to the machine volume. We supply Xerox Colortech 100gsm for creative machines and Initiative 80gsm for office use.
Customers have access to both our Xerox cloud-based portals: the Helpdesk portal – to view and comment on the status of any current events together with the full service history of each machine, and the EZ meter portal – which displays the current state of the customers fleet in terms of availability and consumable status in real-time.
Any service requests can either be placed by calling our customer services team where your call will be answered within a few rings or can be placed online by accessing the customer portal where all your equipment will be listed for easy identification in logging the call.
We simply bill you every month for what you have used. The connected system knows exactly how many prints and copies you have produced and is always accurate, there is no room for error. Your invoices will be simple, accurate and timely, without any surprises.
Most of our contracts include scheduled preventative visits for an expert engineer to give your printer a thorough check over, clean and lubricate where necessary and replace any parts that are nearing their expected life. This minimises the chance of troublesome printer failures and as we give the machine a clean and a polish at the same time keeps your printer looking pristine.
A Colyer Repropoint Xerox CarePlan agreement is all-inclusive and covers the cost of all engineering time, all parts, all consumables, and can even include paper. Budgeting is made easy and cost is controlled by a simple charge for each copy or print.
Our cloud-based technology can monitor all assets, automatically sending requests to our technicians when an issue arises. The technicians are able to remotely monitor equipment, plan preventative maintenance and arrive on site with the relevant parts or software to prevent a problem before it occurs.
In addition to monitoring machine status, the system monitors consumable levels and automatically sends a request to our customer services team when a consumable item is going to need replacing soon. The customer saves substantial amounts of time as the process is fully automated with no need for requests to call centers. The item will arrive before you are aware that it is required.